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Keep Your Customers Coming Back for Routine Service
Your best defense against lengthening service intervals and customer defection is targeted, strategically-time marketing. Service Journey is our data-driven marketing solution that uses customer segmentation and behavioral targeting to send relevant messaging that keeps customers coming back.
with behavioral segmentation
with the Driver Connect app
with your DMA and access to the Red Rocket Technology Platform
so you can track efficacy and plan ahead
Service Solution Suite
Your customers have a lot of options when it comes to servicing their vehicle. Remind them how invaluable your shop is with concierge service inspections and customized messaging that inspires absolute loyalty.
Online Appointment Booking
Most dealerships have more service business than they can manage. Our Appointments solution uses sophisticated capacity management algorithms that help guide customers on your website and the call center to properly schedule repair appointments.
ONLINE AND PHONE
service schedule with capacity management
ACCOUNTS FOR VARIABLES
that commonly cause overbooking
in the shop
ALLOWS FOR MORE
time and personal attention from staff
Live Customer Interaction Center
Never Miss a Customer Call Again
Every phone call that comes into your dealership is an opportunity. The Customer interaction Center is an overflow call management solution that ensures you never miss a call again. Our professional representatives are there to manage daily spikes, field customer questions and set appointments when your staff isn’t available.
INBOUND APPOINTMENT SETTING
and overflow call handling
dashboards, surveys and records
INNOVATIVE VOICE LOGGING
technology with real-time call records
24/7 CALL COVERAGE
gives customers timely info
Retention Begins at “Hello”
Customer Check-In is a mobile write-up application designed to process appointments or walk-ins and help facilitate repair order creation. In one quick workflow, advisors are able to confirm customer contact information, review appointment details, perform a walk-around inspection and much more.
and appointments with your DMS
recommendation and reviews service history
CAPTURES MOTORIST SIGNATURE
for approval on the service drive
accuracy and improve efficiency to reduce bottlenecks
Standardize Your Inspection Process
Certified Pre-Owned is our comprehensive, 255-point inspection solution that works for any make of vehicle, streamlines the inspection and outputs to dealership or OEM CPO forms for a professional summary that promotes the value of any CPO vehicle.
MONITORS THE RECONDITIONING
cycle time and approves estimates
unalterable records of initial inspection results
and reduces turnaround time on approvals
and saves on handling and storage
Better Than Your Average MPI
Multi-Point is a full-service command center that gives you control over your entire shop by offering seamless communication tools to keep your service team on the same page, as well as innovative features like parts inventory integration and a self-learning pricing guide.
TRACKING OF PROMISE
times and motorist status updates
INTEGRATES WITH OWNER CARE
Customer Check-In and more AP solutions
INCREASES THE CLOSING PERCENTAGE
on additional service recommendations
GENERATES ADDITIONAL GROSS PROFIT
per dealer per month
Recommended Services Via Your Customer App
Owner Care is a web-based app that lets your service advisors send inspection reports and recommendations through text or email. Customers can approve services instantly in the app so your technicians can complete fixes in record time.
PHOTOS OF THE VEHICLE
can be attached to the report
available on any internet-enabled device
and articles that support your recommendations
GENERATES ADDITIONAL GROSS PROFIT
AutoPoint dealership and service center software transforms the vehicle ownership experience, bringing together every service necessary for providing unmatched automotive customer service. Our industry-leading tools empower dealerships and OEMs with a robust technology platform that demystifies sales and customer retention.
Our powerful software suite contains every tool dealerships and OEMs need to promote sales, launch effective digital and email marketing campaigns, provide maintenance support, supply proper documentation, and increase customer retention. Our comprehensive software solution supports you every step of the way so that you can ensure top-notch customer satisfaction.