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Request a demo and see how we can improve your business.

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Service Journey

Keep Your Customers Coming Back for Routine Service

Your best defense against lengthening service intervals and customer defection is targeted, strategically-time marketing. Service Journey is our data-driven marketing solution that uses customer segmentation and behavioral targeting to send relevant messaging that keeps customers coming back.

Smart coupons

with behavioral segmentation



with the Driver Connect app



with your DMA and access to the Red Rocket Technology Platform


Transparent reporting

so you can track efficacy and plan ahead


Service Solution Suite

Your customers have a lot of options when it comes to servicing their vehicle. Remind them how invaluable your shop is with concierge service inspections and customized messaging that inspires absolute loyalty.

AutoPoint CRM Solutions

Online Appointment Booking

Most dealerships have more service business than they can manage. Our Appointments solution uses sophisticated capacity management algorithms that help guide customers on your website and the call center to properly schedule repair appointments.


Online and phone

service schedule with capacity management


Accounts for variables

that commonly cause overbooking


Increases efficiency

in the shop


Allows for more

time and personal attention from staff

Live Customer Interaction Center
Never Miss a Customer Call Again

Every phone call that comes into your dealership is an opportunity. The Customer interaction Center is an overflow call management solution that ensures you never miss a call again. Our professional representatives are there to manage daily spikes, field customer questions and set appointments when your staff isn’t available.


Inbound appointment setting

and overflow call handling


Reporting via

dashboards, surveys and records


Innovative voice logging

technology with real-time call records


24/7 call coverage

gives customers timely info

Customer Check-In
Retention Begins at “Hello”

Customer Check-In is a mobile write-up application designed to process appointments or walk-ins and help facilitate repair order creation. In one quick workflow, advisors are able to confirm customer contact information, review appointment details, perform a walk-around inspection and much more.


Integrated search

and appointments with your DMS


Presents deferred

recommendation and reviews service history


Captures motorist signature

for approval on the service drive


Greater reporting

accuracy and improve efficiency to reduce bottlenecks

CPO Inspection
Standardize Your Inspection Process

Certified Pre-Owned is our comprehensive, 255-point inspection solution that works for any make of vehicle, streamlines the inspection and outputs to dealership or OEM CPO forms for a professional summary that promotes the value of any CPO vehicle.


Monitors the reconditioning

cycle time and approves estimates


Records permanent

unalterable records of initial inspection results


Eliminates miscommunications

and reduces turnaround time on approvals


Reduces paperwork

and saves on handling and storage

Multi-Point Inspection
Better Than Your Average API

Multi-Point is a full-service command center that gives you control over your entire shop by offering seamless communication tools to keep your service team on the same page, as well as innovative features like parts inventory integration and a self-learning pricing guide.


Tracking of promise

times and motorist status updates


Integrates with Owner Care

Customer Check-In and more AP solutions


Increases the closing percentage

on additional service recommendations


Generates additional gross profit

per dealer per month

Recommended Services Via Your Customer App

Owner Care is a web-based app that lets your service advisors send inspection reports and recommendations through text or email. Customers can approve services instantly in the app so your technicians can complete fixes in record time.


Photos of the vehicle

can be attached to the report


Web-based app

available on any internet-enabled device


Educational videos

and articles that support your recommendations


Generates additional gross profit


What The Experts Are Saying...

AutoPoint was founded in 2003 with the intent to create better tools for dealership service departments. We were a small company, hungry to innovate and provide our customers with the latest digital solutions to increase productivity and customer retention.

In 2014 our business was transformed—AutoPoint was acquired by Solera Holdings, Inc. With Solera’s resources and leadership principles, our once small company now dominates the fixed operations space and supports critical transactions across the vehicle lifecycle. We were hungry to be the best, and with Solera, now we are.

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