“Once we transitioned to the AutoPoint platform, it was a huge up in efficiency for us. AutoPoint helps create better team work – everybody is in it together.”
MOBILITY & LOGISTICS
SOLUTION SUITE
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Mobility & Logistics offers seamless shuttle services to and from the dealership, whether the customer requires immediate roadside assistance, parts on demand, a new vehicle to test drive or just a simple ride home.
It’s no secret today’s customer doesn’t have the time to spend servicing their vehicle. “Bring it to me” is the new consumer expectation and a consumer’s time is the new currency. Offering modern service solutions is proven to retain and win back customers, increase service drive and loaner efficiency while increasing profitablity.
70%
Engagement Increase
33%
Retention Increase
94%
Customer Satisfaction
Pickup & Delivery
Pick Up Your Customer’s Car While Picking Up CSI Points
Pick-Up & Delivery offers customers a convenient out-of-store experience that doesn’t interrupt their daily routine. Simply schedule a pick-up when their vehicle needs service and deliver a loaner for their use while it’s in the shop.
DMS INTEGRATION
RO linking and easy reconciliation
DEALER-BRANDED
communications and surveys
MOBILE WEB
consumer booking
CREDITS
for extended use
Shuttle OnDemand
The Industry’s First Unlimited Capacity Shuttle Service
Shuttle OnDemand replaces your dealership’s courtesy shuttle and the hassles that come with it. With Shuttle OnDemand, you’ll never worry about driver availability or customer wait-times, thanks to the Lyft integration. And say goodbye to stressing over the expense of the vehicle, management of the driver, liabilities and capacity constraints.
WHITE LABELED
for your dealership
AVERAGE WAIT TIME
of 5 minutes or less
CUSTOM SURVEYS
to capture immediate feedback
REDUCES OPERATING COSTS
by 38%
Roadside OnDemand
Saving the Customer’s Day
Roadside OnDemand is a real-time, immediate transportation solution for your customers to avoid the stress of roadside breakdowns. Send custom messages to your customers at notice of their incident and track their entire journey through the Roadside dashboard.
DEALER-BRANDED
communications and surveys
ELIMINATES DIFFICULT
transportation sourcing
ELIMINATES CONSUMER
tow truck rides
DASHBOARD FOR CALL CENTER
management and RO tracking
Parts OnDemand
What You Need, When You Need It
Parts OnDemand is a reliable and transparent solution for quick parts pick-up and delivery to and from your dealership. And you’ll never have to worry about the driver’s activity or whereabouts with the Lyft integration. Our Shuttle OnDemand solution allows you to effectively compete with independent outfits with all parts deliveries completed in 30 minutes or less.
ANY PART UNDER 50 LBS
delivered in under 30 minutes
DEALER-BRANDED
communications and surveys
UNLIMITED CAPACITY
available 24/7
DRIVER TRACKING
and notifications
SHUTTLE ONDEMAND
Modernize your customer experience and easily coordinate pick-ups and drop offs for any service customer, whether leaving the store or coming back. No assets, insurance or personnel expenses – pay only for the rides you book. You’ll never worry where your shuttle driver is.
ROADSIDE ONDEMAND
Modernize your customer experience and easily coordinate pick-ups and drop offs for any service customer, whether leaving the store or coming back. No assets, insurance or personnel expenses – pay only for the rides you book. You’ll never worry where your shuttle driver is.
PARTS ONDEMAND
Be the first to enable Hot Shot Parts Delivery without the expense or hassle of managing a fleet of trucks and drivers. More effectively compete with the Independents with all parts deliveries taking place within 30 minutes or less.
What The Experts Are Saying...
Angie Sweeney
Parts Manager, Porsche of San Diego
David Frey
Diagnostic Technician, Hendrick BMW
“The benefit of AutoPoint is that we can be doing one hundred other things, going two hundred miles an hour, and we aren’t going to miss a beat. The efficiencies that you gain really do translate into being able to move more cars through the shop, and increased profitability for the entire dealership.”
AutoPoint was founded in 2003 with the intent to create better tools for dealership service departments. We were a small company, hungry to innovate and provide our customers with the latest digital solutions to increase productivity and customer retention.
In 2014 our business was transformed—AutoPoint was acquired by Solera Holdings, Inc. With Solera’s resources and leadership principles, our once small company now dominates the fixed operations space and supports critical transactions across the vehicle lifecycle. We were hungry to be the best, and with Solera, now we are.
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