Increase Appointments & Drive Service Center Traffic
Every phone call that comes into your dealership is an opportunity. But your staff, even at full capacity, can’t answer every single one. Whether it’s after hours or just a busy day, sometimes phone calls go unanswered. The vBDC is an overflow call management solution that ensures you never miss a call again. Our professional representatives are there to manage daily spikes, field customer questions and set appointments when your staff isn’t available.
The vBDC deadline is coming up fast. Choose a GM-approved provider who never
stops working for you and your customers. Choose AutoPoint.
Only pay for
what you use
OnStar
capabilities
24/7/365
Certified
automotive agents
Fully customizable
for Service, Sales,
Parts & Collision
Appointment
tool integration
GM CERTIFIED SOLUTION SUITE
AutoPoint’s Service Solution Suite promotes accountability and efficiency throughout your shop-all while driving service sales and customer satisfaction. The Service Solution Suite includes: MultiPoint, WelcomePoint, & Owner Care in a unified solution for your service team.
MULTIPOINT
Provide instant communication between service advisors, technicians, parts, and customers with electronic routing sheets & notifications. Increases the closing % on additional service recommendations by 20%. Results in an avg of 10K additional gross profit per dealer a month.
WELCOMEPOINT
Enhance the motorist experience and greet every customer by name. Provides all customer vehicle information for a complete and accurate write-up. Full service histories ensure motorists receive a consistent message every visit.
OWNERCARE
An empowering, low-pressure sales environment to help you sell more service recommendations from your phone. Approval Rates Increase from 9% to 29%. Places control of the service experience in the customers hands.